In short, it’s our Partnership Mindset.

Are you a landlord that just wants your property manager to;

 … do the job, without missing things?

… find and keep the best tenants, while remaining loyal to you?

… tell you whats going on?

Our aim is to improve your life as an investor through better quality property management.

To do this we had to find a different structure to the rest of the industry. You see when we first started the sales business, we looked at opening a rental business too but all the examples we could find had unhappy clients who were leaving them. Burn and churn is just not our style, so we held off. We had to find a better business model that addressed the cause of the industry problems. If we could identify the main issues then we knew we could resolve them.

After doing quite a bit of research it turns out that Landlords leave their Agents over either;

• communication issues or
• constant changeover of property managers.

We had a choice, either we could say we’re different or we could delve deeper to the underlying root of the problems, fix them and actually be different.

Property management is a volume based business. The business needs each manager looking after a certain number of properties to be profitable. So typical agents pay base wages to young, cheap to hire, staff and then load them with as many properties as possible to increase profits. We call this the Camel System. The outcome is burnout for the managers when the camel’s back breaks. Along the way they end up doing half of what should be done and within a year or two they either leave the industry or change agencies hoping the grass is greener.

Harts Property has created an entirely new business model, one that puts the clients first. We found that most owners want property managers that look after the properties well and stay for a long time. And they want exceptional client care so they don’t have to keep changing agencies. We’ve also found that most investors sell their properties at some stage and find it easier to use the same company if they’ve already been looked after.

To help reward Property Managers for excellent work and retain them even longer, instead of the typical camel system, we use a unique profit share program.

Profit share with Property Managers means they take ownership and have a reason to do well and look after the properties and their owners. They get to have a say in how many properties they can handle while still providing ‘A’ class service. It also means they are some of the best-rewarded managers around.

So internally our success revolves around accountability and partnership. This, mixed with our promise of a better net return meaning more money in your pocket, has worked incredibly well to improve people’s lives through real estate.