how we manage

In short, it’s our Partnership Mindset.

Are you a landlord that just wants your property manager to;

 … do the job, without missing things?

… find and keep the best tenants, while remaining loyal to you?

… tell you whats going on?

Our aim is to improve your life as an investor through better quality property management.

To do this we had to find a different structure to the rest of the industry. You see when we first started the sales business, we looked at opening a rental business too but all the examples we could find had unhappy clients who were leaving them. Burn and churn is just not our style, so we held off. We had to find a better business model that addressed the cause of the industry problems. If we could identify the main issues then we knew we could resolve them.

After doing quite a bit of research it turns out that Landlords leave their Agents over either;

  • communication issues or
  • constant changeover of property managers.

We had a choice, either we could say we’re different or we could delve deeper to the underlying root of the problems, fix them and actually be different.

Property management is a volume based business. The business needs each manager looking after a certain number of properties to be profitable. So typical agents pay base wages to young, cheap to hire, staff and then load them with as many properties as possible to increase profits. We call this the Camel System. The outcome is burnout for the managers when the camel’s back breaks. Along the way they end up doing half of what should be done and within a year or two they either leave the industry or change agencies hoping the grass is greener.

Harts Property has created an entirely new business model, one that puts the clients first. We found that most owners want property managers that look after the properties well and stay for a long time. And they want exceptional client care so they don’t have to keep changing agencies. We’ve also found that most investors sell their properties at some stage and find it easier to use the same company if they’ve already been looked after.

To help reward Property Managers for excellent work and retain them even longer, instead of the typical camel system, we use a unique profit share program.

Profit share with Property Managers means they take ownership and have a reason to do well and look after the properties and their owners. They get to have a say in how many properties they can handle while still providing ‘A’ class service. It also means they are some of the best-rewarded managers around.

So internally our success revolves around accountability and partnership. This, mixed with our promise of a better net return meaning more money in your pocket, has worked incredibly well to improve people’s lives through real estate.

Management with harts

How we do the job … without missing things

Systemised & Regular Meticulous Inspections

  • Every Routine Inspection is carried out the same way, every time
  • From the Street Curb to the back-fence boundary line
  • Each room, Each Wall, Each surface, no detail too small

Holding Tenants & Tradies Accountable

  • An upfront OCD disclaimer
  • Immediate feedback
  • Appreciate & Reward good work

Evidence Based Solutions

  • Detailed quotes, invoices & photos
  • Tenant Satisfaction
  • Onsite Inspections

How we find and keep the best tenants … while remaining loyal to our landlords

DIRECT DEBIT is better than EFT

  • Ezi-Debit
  • Cheque ($10 fee)
  • Direct Pay Deduction

The Secret To Choosing The Best Tenants

A Personal Phone Call

  • Blacklist Check
  • Reference Check
  • Speak with the Previous Property Manager

How to Keep The Best Tenants


  • Ask What’s Important To Them
  • Renewal Offer Process
  • Appreciation Messages

How we tell you what’s going on

When We Keep You Informed

  1. Before . . . 2. During . . . 3. After . . .

Your Advantage In Us Remaining An Independent Agency
Easy After Hours Availability

2 Types Of Landlords & Our Solutions

1.  High Tech Preference

24 Hour Online Access Portal

  • Ownership Ledger
  • Reports & Statements
  • Rent History
  • Maintenance Requests
  • Messaging

2. Low Tech Preference

Easy Human Access

  • After Hours Phone Availability
  • Contact Preferences – Email, Phone, SMS • Quick Response
  • Good News Updates
  • Face To Face Meetings

How Much Rent Can You Get?

Simply enter your investment property address to get started 

Management Time Line

Prepare Property
Meet The Agent
Photo Shoot & Marketing Prep
Launch Marketing
Reference Checks
Lease Signing
Routine Inspections
Property Maintenance
Consistent Rental Income
Capital Growth

Our Value Proposition

What We Say, Is What We Do

We Will Inspect Your Property Every 90 Days 
and provide a detailed report clearly stating all issues and highlighting the important ones so you know exactly what’s going on.

We Will Report Every Known Maintenance Issue 
With an estimated cost and the opportunity to repair now, next month or add it to a suggested items list.

We Hold Tenants Accountable To Their Agreements

In the event of a tenant failing to comply with the lease terms we will discuss with tenants immediately and issue breach notices on the specific days outlined by the rta to protect your position as landlord.

90 DAY MONEY BACK GUARANTEE . . . ongoing forever

Peace Of Mind

  • if we miss a quarterly inspection … 90 Days Free Mgmt Fees!
  • if we don’t report a maintenance issue … 90 Days Free Mgmt Fees!
  • if we miss a deadline to breach a tenant … 90 Days Free Mgmt Fees!


Get More Than What You Pay For … You Deserve It

  • No More ‘Admin’ Fees
  • No More Financial Statement Fees
  • No More Postage & Petties Fees


Yes, You Will Need To Pay For:

  • Repairs To Your Property
  • Advertising Your Property
  • Unusual Events At Your Property

Third party expenses are never marked up or have any fees or margins added, they are always passed on at cost.

What You Get …

A mature minded & experienced, local manager with a partnership mindset who;

  • Gets the job done … without missing things.
  • Finds and keeps the best tenants … while remaining loyal to you.
  • Tells you what’s going on.

5 Levels of Service

Find Me A Tenant          One Weeks Rent + GST

Manage My Maintenance        $88 / hour

Manage My Property        7.5% + GST

Multiple Property Discount        6.5% + GST

VIP – 100% Done For You        9% + GST

For more information on each Service Option click a link above, or to view our full rate card click here.


Trusted by . . .

4.9 59 reviews

  • Amanda Rocha ★★★★★ 10 months ago
    HART'S Property was the best choice we could have made as a Real Estate. Angiilique was our Property Manager for over 1 year and she was Fabulous from beginning to the end. An experienced agent with excellent diligence and so efficient, … More so pleasant to deal with. Thank you Angiilique, for looking after our property as your own!

4.9 59 reviews

  • tony Dick ★★★★★ 2 months ago
    Angilique has been THE BEST property manager I have ever engaged. At every stage she has been excellent, starting with screening of tenants. Rent collection was always on time with no defaults. Maintenance issues were promptly triaged and … More attended to where necessary. Communication was excellent. Regular inspections were thorough and detailed, with multiple photos.
    Exit was well managed with detail to condition of property at exit. This included attendance at negotiation meeting to (successfully) ensure departing tenant paid to return property to pre-rental state.
    I highly recommend Angilique of Harts Property to any landlords seeking a top property manager.

4.9 59 reviews

  • Joe Wong ★★★★★ 2 months ago
    Jim is super responsive and professional. As a sales professional myself, I certainly appreciate a pro who can just get $hit done. Sold in 4 days, what more can I say?

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