how we manage
In short, it’s our Partnership Mindset.
Are you a landlord that just wants your property manager to;
… do the job, without missing things?
… find and keep the best tenants, while remaining loyal to you?
… tell you whats going on?
Our aim is to improve your life as an investor through better quality property management.
To do this we had to find a different structure to the rest of the industry. You see when we first started the sales business, we looked at opening a rental business too but all the examples we could find had unhappy clients who were leaving them. Burn and churn is just not our style, so we held off. We had to find a better business model that addressed the cause of the industry problems. If we could identify the main issues then we knew we could resolve them.
After doing quite a bit of research it turns out that Landlords leave their Agents over either;
- communication issues or
- constant changeover of property managers.
We had a choice, either we could say we’re different or we could delve deeper to the underlying root of the problems, fix them and actually be different.
Property management is a volume based business. The business needs each manager looking after a certain number of properties to be profitable. So typical agents pay base wages to young, cheap to hire, staff and then load them with as many properties as possible to increase profits. We call this the Camel System. The outcome is burnout for the managers when the camel’s back breaks. Along the way they end up doing half of what should be done and within a year or two they either leave the industry or change agencies hoping the grass is greener.
Harts Property has created an entirely new business model, one that puts the clients first. We found that most owners want property managers that look after the properties well and stay for a long time. And they want exceptional client care so they don’t have to keep changing agencies. We’ve also found that most investors sell their properties at some stage and find it easier to use the same company if they’ve already been looked after.
To help reward Property Managers for excellent work and retain them even longer, instead of the typical camel system, we use a unique profit share program.
Profit share with Property Managers means they take ownership and have a reason to do well and look after the properties and their owners. They get to have a say in how many properties they can handle while still providing ‘A’ class service. It also means they are some of the best-rewarded managers around.
So internally our success revolves around accountability and partnership. This, mixed with our promise of a better net return meaning more money in your pocket, has worked incredibly well to improve people’s lives through real estate.
Management with harts
How we do the job … without missing things
Systemised & Regular Meticulous Inspections
- Every Routine Inspection is carried out the same way, every time
- From the Street Curb to the back-fence boundary line
- Each room, Each Wall, Each surface, no detail too small
Holding Tenants & Tradies Accountable
- An upfront OCD disclaimer
- Immediate feedback
- Appreciate & Reward good work
Evidence Based Solutions
- Detailed quotes, invoices & photos
- Tenant Satisfaction
- Onsite Inspections
How we find and keep the best tenants … while remaining loyal to our landlords
DIRECT DEBIT is better than EFT
- Cheque ($10 fee)
- Direct Pay Deduction
The Secret To Choosing The Best Tenants
A Personal Phone Call
- Blacklist Check
- Reference Check
- Speak with the Previous Property Manager
How to Keep The Best Tenants
- Ask What’s Important To Them
- Renewal Offer Process
- Appreciation Messages
How we tell you what’s going on
When We Keep You Informed
- Before . . . 2. During . . . 3. After . . .
Your Advantage In Us Remaining An Independent Agency
Easy After Hours Availability
2 Types Of Landlords & Our Solutions
1. High Tech Preference
24 Hour Online Access Portal
- Ownership Ledger
- Reports & Statements
- Rent History
- Maintenance Requests
2. Low Tech Preference
Easy Human Access
- After Hours Phone Availability
- Contact Preferences – Email, Phone, SMS • Quick Response
- Good News Updates
- Face To Face Meetings
How Much Rent Can You Get?
Simply enter your investment property address to get started
Management Time Line
Meet The Agent
Photo Shoot & Marketing Prep
Consistent Rental Income
Our Value Proposition
What We Say, Is What We Do
We Will Inspect Your Property Every 90 Days
and provide a detailed report clearly stating all issues and highlighting the important ones so you know exactly what’s going on.
We Will Report Every Known Maintenance Issue
With an estimated cost and the opportunity to repair now, next month or add it to a suggested items list.
We Hold Tenants Accountable To Their Agreements
In the event of a tenant failing to comply with the lease terms we will discuss with tenants immediately and issue breach notices on the specific days outlined by the rta to protect your position as landlord.
90 DAY MONEY BACK GUARANTEE . . . ongoing forever
Peace Of Mind
- if we miss a quarterly inspection … 90 Days Free Mgmt Fees!
- if we don’t report a maintenance issue … 90 Days Free Mgmt Fees!
- if we miss a deadline to breach a tenant … 90 Days Free Mgmt Fees!
Get More Than What You Pay For … You Deserve It
- No More ‘Admin’ Fees
- No More Financial Statement Fees
- No More Postage & Petties Fees
Yes, You Will Need To Pay For:
- Repairs To Your Property
- Advertising Your Property
- Unusual Events At Your Property
Third party expenses are never marked up or have any fees or margins added, they are always passed on at cost.
What You Get …
A mature minded & experienced, local manager with a partnership mindset who;
- Gets the job done … without missing things.
- Finds and keeps the best tenants … while remaining loyal to you.
- Tells you what’s going on.
5 Levels of Service
Find Me A Tenant One Weeks Rent + GST
Manage My Maintenance $88 / hour
Manage My Property 7.5% + GST
Multiple Property Discount 6.5% + GST
VIP – 100% Done For You 9% + GST
For more information on each Service Option click a link above, or to view our full rate card click here.