About Us

We Value . . .

TRUST
Skill
Performance
Knowledge
Integrity
Improvement

Our Story

Harts began in 2012 as a team of one who, rather than act as a solo operator, decided to incorporate and begin a journey of business growth.

Early on, while working in conjunction with one of the world’s largest real estate franchise groups, the team grew to four people. As our corporate identity began to form and shape itself differently from that of our franchise partners, we realised it was time to grow independently.

2014 saw us rebrand independently as Harts Real Estate. Settling into our new skin we grew in fits and spurts to a team of fourteen by 2018 … but not all growth is good growth.

Those times were fuelled by dissatisfaction, ego and frustration.

In life our learnings come easiest as we let go of the old ways. For this to take place we must first gain an awareness of what it is we need, that we don’t yet know about. This type of growth can be the very best type, even though it’s the most challenging.

One of the many things that became clear over the next couple years was our definition of independence.

Self-Trust

Before we can be truly independent, we must be able to trust ourselves. There were a lot of mistakes made in the early days, we learned from all of them and moving forward, we continue to learn, and trust ourselves to make adjustments and redirect toward a more sustainable and prosperous future.

Being an agency that people can trust means that we are doing it our way, and no-one else’s. We’re not doing what some corporate bureaucrat from global HQ wrote in the policy manual. We are following our heart. What we say, is what we believe, and that is what we do.

 

In 2020 we launched a new brand for a new decade. Harts Property – Local. Experienced. Trusted. We see it as a step forward, up and toward industry leading improvements for both the sales and property management teams and our clients.

Sales

The truth of property sales is that one highly skilled and well supported salesperson is almost all that a home seller needs. And the truth of an agency is that it has one role. To support the people that serve our customers.

National corporate banners               … unhelpful

Franchise restrictions                         … unhelpful

Untrained teams                                … unhelpful

Low paid salespeople                         … unhelpful

Low paid property managers               … unhelpful

The value of an agency to its team is different at each level. Since legislation changes in Queensland took place on 2nd April 2018 there has been a serious contraction in people joining real estate as a new career and an increase in competition between rival agencies for retaining the best salespeople.

We view this as a new opportunity within the industry to be a leader in training and onboarding new salespeople. To embrace this new opportunity, we have created Property School. A comprehensive event-based platform where graduates become educated, trained and coached toward successful careers as professional agents.

Instead of stopping there we encourage and fuel the growth of these graduates toward successful careers as independent agents. From there we teach those with desire how to increase their results, through team leveraging, as a licensed agent.

 

    Sales Level                                                              Value                                                                                                                     

Professional Agent                                Education, training, coaching                            
Independent Agent                               Tools, support & freedom                                   
Licensed Agent                                    Transformation, Leveraging & Management

Creating career models that are viable for every level and desire of real estate salesperson is something that is new to the industry. We look forward to helping and coaching the next generation of salespeople

Property Management

Our business model here is, to our knowledge, an industry first. Our managers are treated like family and rewarded like business partners.

We engender what we call a Partnership Mindset by rewarding both short term and long-term business growth. In essence when our property managers look after landlords really well, they earn more money.

They are highly trained in;

Management                          Tenancy                                  Communication

We believe in accountability and personal responsibility which means one landlord, one manager. No more, ‘he said/she said’ or “that was supposed to be done by…” just clear answers when you want them.

Our managers get to set their own limit on the number properties they want to manage so they can still keep high service levels. Happy manager means happy clients.

There must always be two parts to any genuine guarantee;

1. The Promise.
2. The Penalty.

Sale Price Promise

We promise to get the highest price for your property.

And If certainty is needed on the day, we will prove the buyer has paid the highest price.

If not, the seller can choose how much we get paid

Our Fees Promise

We promise a sale price so good it makes our fees look cheap.

If not, our fee remains 100% negotiable till sold.

Our Cancel Any Time Promise

Typical listing agreements require you to ‘Lock-In’ to the agent for 90 days.
We are so confident in our service that we have added a “Cancel Any Time” clause.

We promise quick, courteous service remaining loyal to the seller at all times.

If you’re not happy and we can’t fix it, you can cancel anytime.

There must always be two parts to any genuine guarantee;

1. The Promise.
2. The Penalty.

Our Promises

We Will Inspect Your Property Every 90 Days
providing a detailed report clearly highlighting the important issues so you know exactly what’s going on.

We Will Report Every Known Maintenance Issue
with an estimated cost and the opportunity to repair now, next month or add it to a suggested items list.

We Will Hold Tenants Accountable To Their Agreements
including rent paid on time, maintenance and timelines.

Our Penalty

If Not, You Get 90 Days Free Management.

DELIVERING A SUCCESFUL SALE, FASTER

Who We Are

Trusted by . . .

Private PrivatePrivate Private
02:48 15 Feb 24
The receptionist is disgustingly rude and unprofessional… I had to hung up. I would never want to do business with someone like that who is meant to be the front of your business.
Natalie HardingNatalie Harding
11:30 05 Feb 24
We had an excellent experience with Jim as our selling agent. Jim is professional, knowledgeable and always kept us up to date with details of our sale. We got a great price for our house and Jim worked hard to achieve this for us. We are very happy with the service provided by Harts Property. We would definitely recommend Harts to our friends and family. Thank you.
Tom MoyTom Moy
22:17 15 Jan 24
I've been with HARTS Property for a year and a half under the management of Angilique Swartz, and I couldn't be more pleased with the service I've received. The team at HARTS Property has consistently demonstrated a high level of professionalism and dedication to their clients.Angilique Swartz, my property manager, has been exceptional in every aspect. Her prompt communication, and proactive approach have truly set her apart. From addressing maintenance issues reasonably to ensuring a smooth leasing process, Angilique has gone above and beyond to make my experience as a tenant a positive one.HARTS Property as a whole has shown a commitment to excellence in property management. Their streamlined processes and transparent communication have made my tenancy stress-free. I appreciate their responsiveness and efficiency in handling any concerns or inquiries I've had.In summary, I wholeheartedly give HARTS Property and Angilique Swartz a well-deserved 5-star rating. If you're looking for a reliable and professional property management team, HARTS Property is the way to go. Since January 15th I've concluded my tenancy with them as I've moved home and would highly recommend their services to others.
Melissa LeungMelissa Leung
06:06 10 Nov 23
I have two rental properties with them for years.They provide reliable, responsive, quality and personal service to me which I found some of the large property management company missing.More important to me is they service customers with hearts not selling fancy marketing and technology services. I highly recommend Angilique to someone that I know.
Rosily WangRosily Wang
02:41 06 Nov 23
Angelique is a brilliant property manager! She is available, easy to approach and most importantly professional. She has put in a lot of effort picking our tenants. Six months in I had my first body corporate meeting, and everyone was saying the tenants are lovely! I am glad we found her and we feel we can totally rely on her in terms of the property management 🙂
Matt CurranMatt Curran
00:24 26 Sep 23
lion xielion xie
01:23 19 Sep 23
Here I feel the warmth and care like family. Angilique has thought of everything for me. She provided me with professional and warm service and help. I am very honored to have chosen harts property to be my property trustee.
JohnJohn
01:21 03 Sep 23
Harts is a no fuss no nonsense agent renting wise they found us the best tenants never a drama reports accurate and well detailed backed up by photos when time came to sell Jim was straight on the money detailed valuation which we researched as well no outlandish promises and a quick sale with no prolonged drawn out saga
Benjamin AvisBenjamin Avis
06:44 30 Jun 23
Jim is a fantastic sales agent, very professional and a pleasure to work with.
Jim is a great real estate agent. He is very helpful and takes care of his clients very well. I bought my house from him and I am very happy with his performance. He is an honest agent and very professional. Thanks Jim 😊
Chris TianChris Tian
09:01 26 May 23
Just bought our new home, very excited! Jim is very professional, patient, and supportive. He is treating customers very nicely and fairly, and always willing to help us and give advice. We will definitely recommend Harts Property to family and friends when they need property sale and purchase.
Kevin SheersKevin Sheers
09:09 31 Jan 23
Having just bought a house from Jim in an independent living complex after selling up to go interstate which fell through, I was not in a good frame of mind having lost considerable funds to purchase this one from Jim however I was very surprised that Jim showed an understanding of my position with tolerance,patience and set about negotiating a suitable outcome for me. I would have no trouble recommending Jimtoanyone.
Mick WardMick Ward
22:17 28 Jan 23
Jim Hart is a down to earth agent who will tell you exactly how it is, without beating around the bush. He will look after you, whether you are selling or buying. I would highly recommend Jim to anyone and will definitely use Jim again for any future real estate ventures.
Tony TaylorTony Taylor
14:55 19 Oct 22
We wanted to sell our Town House investment property and Jim came highly recommended from a retiring colleague. We thought we may have missed the boat by a couple of months to achieve the highest sell price. We worked closely and very easily with Jim and the process worked like clockwork. Once we placed the town house on the market we acted at arms length and Jim very effectively did all of the hard work and the reslt was that we exceeded our expectations on our anticipated sell price.We could not recommend Jim highly enough, thorough, knowledgeable and so courteous, we had nothing but confidence in his processes. If you are reading this are considering working with Jim to sell you property do so with confidence. Thanks again Jim, T and S.
Kiona WillisKiona Willis
23:42 27 Sep 22
Angelique ( property manager) would have to be the best landlord I've had in my 25yrs of renting, professional and kind are hard to find in a rental property msnage but Angelique wins this hands down. This is my experience as a renter however as a manager for someone's property Hart's realestate are on the ball with 3 month inspections and quick to have repairs (if needed) attended to in a short time frame if not immediately. I would not hesitate to recommend them to look after your property . 100% best on the GC Jim Hart and Angelique well done
Chris HealyChris Healy
22:35 23 Jun 22
Harts and Angelique did a fantastic job managing our property. Organised, thorough and responsive. Highly recommended.
Chrissy DouChrissy Dou
08:55 01 Dec 21
I have recently bought a house in Clear Island Waters, Jim was the seller’s agent. Jim is very helpful during the negotiation, he is always responding effectively and timely. He has attended the property a few times to assist me completing the transfer. I am very happy with my purchase experience. Thank you Jim!
Sanjay AgarwalSanjay Agarwal
21:11 21 Oct 21
Jimmy ..what a nice person to work with..
GaryGary
05:54 30 Sep 21
We have known Jim for about 20 years. He has handled all our previous investment property sales in that time. We had no hesitation in asking him to look after the sale of our house. Although his agency is not as big or well known as some of the bigger players in this space, this is more than made up by his market knowledge and professionalism. He listened to what we wanted and formulated a strategy to suit both our needs and the needs of any potential buyers. He achieved a great price for us in a short time. I would recommend Jim to anyone who is looking to buy or sell a property. Five stars all the way!!
Kimm anthonyKimm anthony
21:11 29 Sep 21
We went with Hart's for our rental property and Angilique was one of the most professional, prompt and all around great with dealing with the property. Couldn't of asked for a better person doing everything. Thanks again and reccommend her 110% 🙂.
tony Dicktony Dick
05:36 27 Sep 21
Angilique has been THE BEST property manager I have ever engaged. At every stage she has been excellent, starting with screening of tenants. Rent collection was always on time with no defaults. Maintenance issues were promptly triaged and attended to where necessary. Communication was excellent. Regular inspections were thorough and detailed, with multiple photos.Exit was well managed with detail to condition of property at exit. This included attendance at negotiation meeting to (successfully) ensure departing tenant paid to return property to pre-rental state.I highly recommend Angilique of Harts Property to any landlords seeking a top property manager.
Joe WongJoe Wong
09:52 13 Sep 21
Jim is super responsive and professional. As a sales professional myself, I certainly appreciate a pro who can just get $hit done. Sold in 4 days, what more can I say?
David CoxDavid Cox
03:23 13 Aug 21
Jim had to work hard for this sale, with a potential buyer pulling out. Jim talked with him and the person ended up buying!At all times through this drawn out process Jim kept us informed with regular phone calls and also gave us options but left it to us to decide. I can highly recommend Jim and his team.
A Google User
A Google User
23:44 20 May 20
Thanks Jim for managing the quick and painless sale of our property. We were expecting a difficult process given the COVID situation but you managed to attract multiple viewings from day one and a contract within the first week. Your communication was clear and we are particularly appreciative of your advice which clearly put our interest ahead of yours. We will have no hesitation in recommending your services to others
A Google User
A Google User
16:36 10 Apr 20
A real pleasure to deal with Harts Property.I can only strongly recommend their services.
A Google User
A Google User
00:01 10 Jun 18
Angelique manages one of our investment properties. If she was able to manage properties in other cities, we would have her manage them all. Angelique has the unique ability to sum up exactly what we need to know and keeps us fully informed and free of stress at all times. Highly recommended
A Google User
A Google User
06:20 07 Jun 18
I cannot speak highly enough of Hart's who manage my rental property. Angelique who has been with the firm now for 1 year as the Rental Manager has been outstanding. Nothing is too much trouble and once she understands your expectations about managing your property, she treats it as if it was her own and constantly anticipates your requirements. I have high expectations as an owner that my property will be well looked after and I have full confidence in Angelique to meet and at times exceed my expectations. Backed by Jim Hart, who is also very attentive to client needs, the service I receive is wonderful. Keep up the great work Angelique and Jim; you are a great team and thank you for what you do for me. Greatly appreciated.
A Google User
A Google User
22:33 11 Apr 18
I can highly recommend Harts Real Estate (in Robina) for their excellent and professional service. I have recently purchased a unit from them and Jim Hart made the whole sale process run smoothly. He kept me up to date throughout and even after settlement offered me advice and guidance.
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